Help Centre

Got questions? We've got answers. If you don't find what you're looking for below, feel free to reach out to us directly — we're happy to help.

Orders

How do I place an order?
Simply browse our collections, add your favourite items to the cart, and proceed to checkout. Fill in your delivery details and confirm your order — it's that easy!

Do I need to create an account to order?
No, you can checkout as a guest. Creating an account is optional but lets you track your order history more easily.

How will I know my order is confirmed?
You'll receive an order confirmation message via SMS/WhatsApp shortly after placing your order. We may also call to confirm before dispatch.

Can I change or cancel my order after placing it?
Yes, as long as the order hasn't been shipped yet. Contact us as soon as possible at +923341955207 with your order number, and we'll do our best to accommodate the change. But cancelling of order has to be within 1day of placing order.

What if I entered the wrong address or phone number?
Please contact us immediately at +923341955207 so we can update your details before dispatch.

Payment

Do you offer Cash on Delivery (COD)?
Yes! COD is our primary payment method. You pay in cash to the rider when your order is delivered to your doorstep.

Are there any other payment options?
"Currently we only offer Cash on Delivery" .

Is there an extra charge for COD?
"No"' there's no additional charge for Cash on Delivery if your subtotal is Rs 3000/- or more. if your subtotal is less then Rs 3000 we charge Rs 250/- Delivery Charges.

Shipping & Delivery

How long does delivery take?
Orders typically arrive within 3 to 7 business days, depending on your location within Pakistan.

Do you deliver nationwide?
Yes, we deliver to all major cities across Pakistan.

What if I'm not available when the rider arrives?
The rider will usually attempt to contact you before delivery. If you miss the delivery, they will typically attempt redelivery or you can coordinate a new time directly with them.

Returns & Refunds

What is your return policy?
We accept returns within 3 days of delivery, as long as the product is unused, undamaged, and in its original packaging.

How do I request a return or exchange?
Contact us at +923341955207 with your order number and reason for return, and our team will guide you through the next steps.

When will I get my refund?
Approved refunds are processed within 5 business days via bank transfer/Easypaisa/JazzCash after we receive the returned item.

Who pays for return shipping?
If the item is defective or incorrect, we cover return shipping. For other returns, the customer covers the return shipping cost.

Products

Will the product look exactly like the photos?
We try to keep our photos as accurate as possible, but slight variations in colour or design may occur due to screen display differences or manufacturing batches.

Are your products genuine and good quality?
Absolutely. Every product we sell is carefully selected and checked for quality before it's added to our store.

Contact Us

Still have questions? We're here to help.

📧 Email:zarmalstore@gmail.com
📱 WhatsApp: +923341955207/ +923334436939
🕐 Support Hours: Monday–Saturday, 9 AM – 5 PM